At Eshabella, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a straightforward refund policy to make your shopping experience as smooth as possible.

1. Eligibility for Refunds:
   • Refunds are available for products returned within [number] days of the original purchase date.
   • To be eligible for a refund, items must be in their original condition, unworn, and accompanied by the original packaging and proof of purchase.
2. Non-Refundable Items:
   • Certain items are non-refundable, including but not limited to:
     • Customized or personalized items.
     • Earrings (for hygiene reasons).
     • Items marked as final sale.
3. Refund Process:
   • To initiate a refund, please contact our customer service team at info@eshabella.com with your order details and reason for return.
   • Once your return is approved, we will provide you with instructions on how to return the item(s).
   • Upon receiving the returned item(s), we will inspect them to ensure they meet our return eligibility criteria.
   • If the return is approved, we will process your refund using the original payment method. Please note that shipping costs are non-refundable.
   • Refunds may take several business days to be processed and appear in your account, depending on your payment provider.
4. Exchanges:
   • If you wish to exchange an item for a different size, color, or style, please contact our customer service team to arrange an exchange.
   • Exchanges are subject to product availability. If the requested item is not available, we will issue a refund instead.
5. Damaged or Defective Items:
   • In the unlikely event that you receive a damaged or defective item, please contact us immediately upon receipt.
   • We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.
6. Return Shipping:
   • Customers are responsible for return shipping costs unless the return is due to an error on our part or the item is damaged or defective.
   • We recommend using a trackable shipping service and purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.
7. Contact Us:
   • If you have any questions about our refund policy or need assistance with a return, please contact our customer service team at info@eshabella.com.

This refund policy is subject to change without prior notice. Please review this page periodically for any updates or amendments.